Billing & Customer Protection

Refund Policy

This policy explains how refund, cancellation, duplicate-charge, and billing-dispute requests are handled for paid API subscriptions and other eligible digital services purchased through asifabrar.net.

Last Updated: 19 August 2026 Payments processed by Paddle Support available by email

1. Policy Summary

We want billing issues to be handled fairly and quickly. Refunds are reviewed based on the circumstances of the transaction, service usage, technical issues, duplicate payments, applicable law, and Paddle's payment-processing requirements.

Before filing a chargeback: please contact us first so we can investigate the transaction and, where appropriate, resolve the issue directly.

2. Recurring API Subscriptions

Starter, Pro, Business, Unlimited, and any future recurring plans renew automatically according to the billing interval shown during checkout until canceled.

You can cancel an eligible recurring subscription through the account controls provided on the website.
A cancellation scheduled for the end of the current billing period normally leaves access active until that period ends.
Canceling prevents future renewals but does not automatically reverse charges already completed.
Plan upgrades or downgrades may create prorated charges, credits, or billing adjustments according to Paddle's billing calculation.

3. When a Refund May Be Approved

Refund requests are considered individually. Examples that may justify a full or partial refund include:

Duplicate payment

The same customer is charged more than once for the same intended purchase because of an identifiable duplicate transaction.

Confirmed technical failure

A paid service was materially unavailable because of a verified issue under our control and we could not reasonably restore access.

Incorrect billing

An incorrect plan or amount was charged because of a verified billing or application error.

Legal requirement

A refund is required under applicable consumer law or a valid Paddle/payment-processing requirement.

4. Charges Normally Not Refundable

Subject to applicable law, refunds are normally not provided merely because a customer changed their mind after receiving or using a digital/API service.

Unused quota remaining at the end of a billing period.
Failure to cancel before an automatic renewal when the renewal was properly disclosed.
API usage or account activity that already consumed the purchased service.
Suspension caused by abuse, fraud, prohibited use, or material violation of our Terms.
Third-party service failures outside our reasonable control where our own paid service remained available.

5. Duplicate, Unauthorized or Suspicious Charges

If you believe you were charged twice, charged the wrong amount, or do not recognize a transaction, contact us promptly with the transaction date, amount, account email, and any Paddle transaction reference available to you.

For security, never email us your full card number, CVV, PIN, online-banking password, or other sensitive financial credentials.

6. How to Request a Refund

Send your request to me@asifabrar.net and include enough information for us to identify the transaction.

Your account email address.
Paddle transaction ID or invoice/reference number, if available.
Purchase date and amount.
Plan name.
A concise explanation of the issue and the resolution you are requesting.

7. Review & Processing Time

We aim to acknowledge legitimate billing requests promptly. Investigation time can vary depending on transaction details, Paddle records, fraud checks, and the payment method involved.

If a refund is approved, the time for funds to appear on your statement depends on Paddle, your card issuer, bank, wallet, and payment network.

8. Paddle Payment Processing

Checkout, payment collection, subscription billing, applicable taxes, invoices, and payment-related processing are handled through Paddle. Paddle may participate in refund, dispute, fraud, tax, or payment-resolution workflows.

Nothing in this policy limits consumer rights that cannot legally be waived. Where Paddle or applicable law requires a different outcome, that requirement will control.

9. Billing Support

For refund, cancellation, duplicate-payment, or subscription questions:

Primary Email
me@asifabrar.net

Alternate Email
muhammadasifabrar@gmail.com